The majority of hotel guests rate cleanliness as their first priority when choosing somewhere to stay. Learn the skills, behaviour and attitude required of housekeeping staff and much more.
About the course
A clean and well-maintained hotel is one of the most important factors for the majority of guests and is the responsibility of the housekeeping department. The Housekeeping Course will explain the duties which are required to ensure that guests can enjoy a clean, comfortable and welcoming environment during their stay.
Understanding the role of the housekeeping department is the same no matter the size or quality of the hotel. You will also learn about the skills, behaviour and attitude required of housekeeping staff when carrying out their duties. Learn what to do when preparing for an interview.
Properly trained, helpful staff give the right impression to hotel guests, ensuring excellent customer satisfaction and repeat business. Successful completion of this course will give you the knowledge needed to succeed in a housekeeping role. It will also show you how to carry out your duties to the highest possible standards.
The course is presented in an interactive slide format, with short manageable sections and test your knowledge questions that allow you to check your understanding before proceeding to the next part. At the end of the course is a multiple-choice assessment that you will need to complete and pass in order to receive your fully accredited certificate.
We only work with the very best.
Our training courses are written and managed by hospitality professionals with many years experience in their field. Your staff will be learning from the best and will come away from their training inspired by mentors who understand their aspirations and requirements.
Our professionals include those with backgrounds in operations, health and safety, food safety, first aid, manual handling and all the aspects of your hospitality business that help it to run efficiently and legally. We work hard to source only the very best in their field to provide our training materials - making us one of the best providers of hospitality training for foreign nationals in the UK.
The flexibility you need.
Our training courses are completed online, giving you and your staff the flexibility they need to continue working while they train. With less downtime and without needing to take time from their usual schedule, your staff will be gaining a qualification and your business can still run efficiently. That is a win win for you and for your staff members too.
- An introduction to hotel housekeeping
- An explanation of the Three Pillars of Housekeeping
- Learn how a housekeeping department is structured, including duties and responsibilities
- Learn about the different operations carried out by housekeeping
- Room cleaning routines and requirements
- Terminology used in housekeeping
- Multiple choice quiz
Duration and time limit
The duration of this course should be approximately 2 hours depending on how quickly you progress through the material.