This course explains the fundamental details of providing exceptional customer service in the fast-paced hospitality sector.
About the course
The Customer Services in the Hospitality IndustryCourse will show you the basics of providing a truly excellent standard of customer service.Customer service is what makes your venue stand out from the competition. There are thousands of hospitality businesses across the UK, making it an incredibly competitive industry. With so many restaurants, pubs, bars and hotels to choose from, businesses need to stand out to be successful.
The quality of service that your place provides, no matter how large or small it may be, is what makes your venue memorable. As well as creating your reputation, excellent service is what customers remember— and it’s what keeps them coming back.
The interactive e-learning course allows you to study at your own pace, acquiring all of the necessary skills and knowledge easily as you progress through the various sections. Test Your Knowledge questions will reinforce your understanding as you go, and at the end of the course you will need to complete and pass a multiple-choice quiz to obtain your certificate.
We only work with the very best.
Our training courses are written and managed by hospitality professionals with many years experience in their field. Your staff will be learning from the best and will come away from their training inspired by mentors who understand their aspirations and requirements.
Our professionals include those with backgrounds in operations, health and safety, food safety, first aid, manual handling and all the aspects of your hospitality business that help it to run efficiently and legally. We work hard to source only the very best in their field to provide our training materials - making us one of the best providers of hospitality training for foreign nationals in the UK.
The flexibility you need.
Our training courses are completed online, giving you and your staff the flexibility they need to continue working while they train. With less downtime and without needing to take time from their usual schedule, your staff will be gaining a qualification and your business can still run efficiently. That is a win win for you and for your staff members too.
- Understand how to offer excellent levels of customer service
- Understand how to create a good impression for your customers
- Know the right ways to handle complaints
- Understand how to work well in a team
- Multiple choice quiz
At the end of our Customer Service module, you will:
Duration and time limit
This course can be completed in approximately 2 hours from start to finish, although you can do it in your own time.